Our Commitment to Fast Shipping
Shipping Policy
At Enrimart.com, we are committed to delivering your orders quickly, safely, and efficiently. Below you will find all the necessary information regarding our shipping practices and procedures.
1. Shipping Destinations
We ship our products worldwide. Orders can be delivered to most countries via registered post or trusted courier services.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery time depends on your location and the selected shipping method:
RegionDelivery TimeLithuania2–4 business daysEuropean Union3–7 business daysInternational5–10 business days
Note: During high-demand periods or due to customs processing, delivery times may be slightly longer.
4. Shipping Methods
We offer the following shipping options:
Registered Airmail (with tracking number)
Courier Delivery (DPD, DHL, FedEx or equivalent)
Local Postal Services depending on the destination country
Tracking information will be provided once the order is shipped.
5. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination, product weight, and shipping method.
We may offer free shipping promotions from time to time, which will be clearly stated on the website.
6. Customs & Duties
International shipments may be subject to customs duties, taxes, or import fees. These charges are the buyer’s responsibility and vary by country.
7. Delivery Issues
If your order has not arrived within the estimated delivery window, please contact us at info@enrimart.com with your order number and tracking code.
8. Incorrect Address
Please ensure that your shipping information is accurate. Enrimart.com is not responsible for lost or undelivered items due to incorrect address details provided by the customer.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 3 business days of delivery. We will resolve the issue promptly by offering a replacement or refund.
Contact Us
For any shipping-related inquiries, please contact us at:
📧 info@enrimart.com
🌐 www.enrimart.com
Your Satisfaction is Our Priority
Returns & Refunds Policy
At Enrimart.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items under the following conditions:
1. Return Eligibility
You may return a product if:
It is unused, in its original packaging, and in resellable condition
The return request is made within 14 days of receiving the item
You provide proof of purchase (order number, invoice, or receipt)
Note: Items such as personal hygiene products, custom orders, and perishable goods are non-returnable.
2. How to Initiate a Return
To request a return, please contact us via email at info@enrimart.com with the following:
Your full name
Order number
Reason for return
Photos of the item (if damaged or defective)
Once your return is approved, we will provide you with return instructions, including the return address.
3. Return Shipping Costs
The buyer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method as we are not responsible for lost return shipments.
4. Refund Process
Once we receive and inspect the returned item:
If approved, we will process your refund within 5–7 business days
Refunds will be issued to your original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return it and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Notify us within 3 business days of receiving the order
Provide photos and a brief description of the issue
We will offer a replacement, store credit, or full refund based on the situation
7. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
Check your bank account again
Contact your credit card company or bank (processing times may vary)
If the issue persists, contact us at info@enrimart.com
Contact Us
If you have any questions regarding returns or refunds, feel free to contact our support team:
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